If your product was damaged during shipping please contact our customer care team at firstname.lastname@example.org or via our contact page.
ITEMS THAT EXCLUDED FROM RETURNS:
- Opened products
- Custom Pantone Matches
Returns are only accepted if a product has not been used or opened unless agreed by Matrix Inks LTD. Return shipping costs are the responsibility of the customer, if you would like Matrix to facilitate the collection then please contact us. However, return shipping charges are at the responsibility of Matrix Inks LTD if the item being returned was damaged in transit, received in error or the incorrect item was shipped from our warehouse. All returns made eligible for Matrix Store credit.